Orders are roasted to order and typically ship within 1 to 3 business days from our next production day. We roast multiple times per week and do our best to get your coffee out quickly without compromising freshness.

Very. Your coffee is roasted just before it leaves our roastery, not pulled from a shelf.

Once your order ships, you’ll receive a confirmation email with tracking details. Tracking is handled by the carrier selected at checkout.

Yes. You can select local pickup at checkout and collect your order directly from our workshop at
📍 9090 Park Ave, Suite #200, Montréal, QC H2N 1Y8

This is a great option if you’re local or visiting Montreal and want to save on shipping. We’ll notify you when it’s ready.

Because coffee is a fresh food product, we can’t accept returns on roasted coffee. If something’s off, reach out - we’ll always try to make it right.

Merchandise and equipment may be returned or exchanged within 15 days, as long as items are unused and in original packaging.
For full details, please refer to our Shipping & Returns page.

It depends on the subscription type:

• Staples subscriptions
  These follow your chosen frequency (weekly, bi-weekly, monthly, etc.).
  If you subscribe on the 9th, future orders are placed automatically on the 9th of each cycle.
  
  We’ll email you before each shipment, and you can manage everything in your customer portal.
  
• Rabbit Pack (monthly)
  Rabbit Pack ships once per month.
  
  Orders placed before the 25th ship in the following month’s box.
  Orders placed after the 25th roll into the next cycle
  
  You’ll receive an email reminder before each shipment.

• Rabbit Pack: Free shipping in Canada
• Staples Subscriptions: Free shipping in Canada on orders over $65

⚠️ US Shipping is currently still paused.

Your card is charged when you place your subscription order, and again on the same date for each renewal. You can update payment details anytime in your customer portal.

Yes. Anytime with a few clicks in your customer portal. No fees, no fine print.

If anything feels off, email us at info@rabbitholeroasters.com. We take care of it.

Yes. Email us ahead of time so we can add one-off items before your order ships.

We recommend brewing anywhere between 7 and 30 days off roast, depending on brew method and personal preference.

Yes. You can select your preferred grind (espresso or filter) on each product. If no grind is selected, coffee ships as whole beans by default.

Coffee doesn’t “expire,” but it does lose vibrancy over time.

• Whole beans: best within 8 weeks of roast, often enjoyable well beyond.
• Ground coffee: best within 2 weeks after opening.

For best results, grind just before brewing.

Store coffee in an airtight container, at room temperature, away from light and heat.

Pro tip: coffee absorbs odors easily. keep it away from spices or strongly scented foods.

Freezing: if buying large quantities, freezing is fine. Use an airtight container, or place a piece of tape on the bag's valve, freeze once, and only defrost what you need. Avoid refreezing!

Yes. Coffee travels very well, especially when shipped fresh and properly packed.

Yes. Brew guides are available directly on each coffee page. Plus your bag of beans has a QR code that takes you to coffee's descriptive page!

We work with small, relationship-driven importers and producers who prioritize transparency, quality, and long-term partnerships.

We believe in minimizing gatekeeping and building real connections at origin.

Short answer: not necessarily & intentionally so.

While certifications can have good intentions, they don’t always reflect true quality, fair compensation, or real production costs. In many cases, certification fees place additional financial strain on producers.

We focus instead on:

• Transparent pricing
• Long-term partnerships
• Quality-first sourcing
• Importers we trust, such as Semilla, Crop to Cup, Qima, and Indochina

In specialty coffee, quality and accountability often go further than labels.

Our bags are post-consumer recyclable, and we work with Rootree for packaging.

That said, we’re realistic. Coffee farming, roasting, and global logistics all have environmental impacts and no packaging solution is perfect. Claims of “fully compostable” or “zero impact” often oversimplify reality.

What we do:

• Roast on a Stronghold low-emission electric roaster. We are the first in Québec to operate Stronghold’s largest model.
• Recycle wherever possible
• Encourage reuse

You’re welcome to reuse your coffee bags, refill them with bulk goods, or bring your own container to our workshop.

Yes and you’ll get a small discount for doing so 💛.

No container? We sell Airscapes, and guess what? Your mason jars work just fine too. (Just make sure to store them somewhere away from light and heat!)

Yes. Our 1 kg and 2 kg subscriptions offer up to 15% savings and are ideal for regular drinkers.

Yes. If you’re looking to fuel an office or workspace, get in touch. Helpful details to include are number of drinkers, brew method, and volume.

You can contact us via our Contact page or email info@rabbitholeroasters.com.

We believe in giving back: at origin, locally, and through causes we align with.

Each year, for example, our 🎄 Holiday Blend supports organizations such as the Native Women’s Shelter of Montréal and True North Aid.

We occasionally donate coffee, gift cards, or merchandise, within a quarterly limit. Email us at info@rabbitholeroasters.com with details and we’ll let you know if we can help.

Yes. We work with cafés, retailers, and hospitality partners who align with our values.

Visit our Wholesale page to learn more or get in touch!

Yes. International wholesale shipping is handled separately from retail orders and assessed on a case-by-case basis depending on destination and volume.

For more details, visit our Wholesale Page or get in touch with us here!

In some cases, yes. This depends on volume, project scope, and alignment.

Reach out via our Contact page or email us at info@rabbitholeroasters.com

Possibly. These requests are reviewed case by case.

Send us details about your project and goals, and we’ll take it from there.

Yes. We offer seasonal classes, tastings, and trainings.

Dates are announced via our newsletter and Instagram.

If you’re a group or don’t see a date that works, reach out with:

• Group size
• Availability
• What you’re hoping to learn

We’re a roastery, not a café.

On open days, we usually share samples of the brewed coffee of the day. Occasionally, we’ll pull an espresso or pour-over - but we don’t serve or sell drinks or food like a café.

Maybe one day 😉

We’re always happy to talk coffee or anything else on your mind.

👉🏻👉🏽 Contact us or email info@rabbitholeroasters.com